FAQ's

General Information

Will my chocolate items be safe travelling to a hot country? 

Purchasing chocolate or confectionery destined for countries with hot climates is done so at your own risk.We cannot send chocolate with ice packs, as this damages the chocolate causing a white bloom. 

Chocolate items will be dispatched in ambient boxes, please note that we cannot offer refunds for chocolate items that have melted due to a heatwave or hot climates.

Thank you for understanding.

Will there be a delivery surcharge due to COVID-19?

DHL Statement: You will all have seen in the news or experienced first-hand the dramatic impact the current COVID-19 crisis is having on the global aviation industry. DHL Global Network teams have been working around the clock to react and adjust their network, adapting it to reflect the changes in capacity and demand resulting from the global upheaval.

The reduction in air cargo capacity and destinations has necessitated a switch in routings and the purchase of additional cargo aircraft lift, which is in high demand. We do this because we strongly believe in our company mission: 'Connecting people, improving lives'. Never has that been more necessary than it is today. Enabling the flow of goods, ranging from consumer products to relief supplies, plays a crucial role in the welfare of the world's citizens and the stability of our societies.

As a result, DHL are temporarily applying a surcharge. This will automatically be applied at checkout.

Thank you for understanding - we will update if anything changes.

How can I check a products best before date? 

If you wish to know an expected expiration date of a product please contact us at info@caletoni.com.

Please note UK grocery items use the date format DD/MM/YYYY

Short dated items are typically crumpets, cakes or muffins are all suitable for freezing when they arrive with you.

Can I add to my order once it has been placed?

Yes you can, send an email to us at info@caletoni.com and we can add any items to your order, please note extra shipping charges may occur. 

Is there a minimum or a maximum order?

No, you can order as little or as much as you like. 

Can I buy bulk/wholesale?

Yes, please send us an email to info@caletoni.com for wholesale & bulk orders.

I don't see the product I want, can you add it?

Yes, we can add most products from the UK, please contact us if you have a product request at info@caletoni.com

 

Shipping Information

How much is shipping? 

Shipping is calculated by weight, each individual item on our website is calculated by the physical weight of the product. Please note this is the weight of the item including its packaging. We primarily use DHL shipping, each order is calculated at the checkout and a live rate with DHL will appear. Prices increase per KG. 

For example - 2kg, 3kg, 4kg, 5kg. 

How do I track my order?

Orders are usually shipped in 2-3 working days, once your order has shipped you will receive an email from DHL/Royal Mail with your tracking number, this may be called a Waybill Number. You can then use this number to track your shipment. 

Will I be charged Custom/Duty Charges?

We strongly recommend you check with your local customs before placing an order with us. This is just to make sure you are aware of any products that may not be allowed into the country, or any extra charges that may be added.

Many countries will not charge anything; however, as customs guidelines can vary from country to country it is always better to check before you order.

Do you deliver to my country?

We ship worldwide, if you have any questions please contact us.